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Title
Text copied to clipboard!Check-In Agent
Description
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We are looking for dedicated and customer-oriented Check-In Agents to join our team. As a Check-In Agent, you will be the first point of contact for passengers at the airport, ensuring a smooth and efficient check-in process. Your primary responsibilities will include verifying travel documents, issuing boarding passes, and providing information about flight schedules and airport services. You will also handle any special requests or issues that may arise, such as seat assignments, baggage concerns, and flight changes. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to remain calm under pressure. You should be able to work in a fast-paced environment and be comfortable with using computer systems and software. Previous experience in customer service or the airline industry is preferred but not required. We offer comprehensive training to help you succeed in this role. Join our team and help us provide a positive travel experience for our passengers.
Responsibilities
Text copied to clipboard!- Greet passengers and verify their travel documents.
- Issue boarding passes and check in luggage.
- Provide information about flight schedules and airport services.
- Assist passengers with special requests, such as seat assignments and upgrades.
- Handle baggage concerns and ensure proper tagging and routing.
- Resolve any issues that may arise during the check-in process.
- Coordinate with other airport staff to ensure smooth operations.
- Maintain a clean and organized check-in area.
- Ensure compliance with airline and airport policies and procedures.
- Assist passengers with disabilities or special needs.
- Monitor and manage the flow of passengers through the check-in area.
- Provide excellent customer service and address passenger inquiries.
- Operate computer systems and software for check-in and boarding.
- Communicate effectively with passengers and team members.
- Handle cash and credit card transactions for baggage fees and other services.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in customer service or the airline industry is a plus.
- Excellent communication and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- Proficiency with computer systems and software.
- Ability to work in a fast-paced environment.
- Flexibility to work various shifts, including weekends and holidays.
- Ability to stand for extended periods of time.
- Friendly and approachable demeanor.
- Problem-solving skills and the ability to handle difficult situations.
- Ability to work as part of a team.
- Basic math skills for handling transactions.
- Knowledge of airline and airport policies and procedures is a plus.
- Ability to lift and move luggage as needed.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle stressful situations?
- Are you comfortable working with computer systems and software?
- Can you work flexible hours, including weekends and holidays?
- How do you ensure accuracy and attention to detail in your work?
- Describe a situation where you had to resolve a conflict with a customer.
- What do you know about our airline and its policies?
- How do you prioritize tasks in a fast-paced environment?
- Can you provide an example of how you worked effectively as part of a team?
- How do you handle difficult or irate passengers?
